Troubleshooting Workflow Notification Mailer Issues

Troubleshooting Workflow Notification Mailer Issues

Find Workflow Notification Mailer is up and Running?


SELECT component_name, component_status
FROM fnd_svc_components
WHERE component_type = 'WF_MAILER';


Workflow log’s: FNDCPGSC*.txt under $APPLCSF/$APPLOG directory


Find the Failed One’s?


Select NOTIFICATION_ID, MESSAGE_TYPE, MESSAGE_NAME, STATUS, MAIL_STATUS, FROM_USER, TO_USER from wf_notifications where MAIL_STATUS='FAILED';


Check pending e-mail notification that was pending for process.


Sql> SELECT COUNT(*), message_name FROM wf_notifications
WHERE STATUS='OPEN'
AND mail_status = 'MAIL'
GROUP BY message_name;


Sql> SELECT * FROM wf_notifications WHERE STATUS='OPEN' AND mail_status = 'SENT'
ORDER BY begin_date DESC

Check the Workflow notification has been sent or not?


select mail_status, status from wf_notifications where notification_id=


--If mail_status is MAIL, it means the email delivery is pending for workflow mailer to send the notification
--If mail_status is SENT, its means mailer has sent email
--If mail_status is Null & status is OPEN, its means that no need to send email as notification preference of user is "Don't send email"
--Notification preference of user can be set by user by logging in application + click on preference + the notification preference


1. Verify whether the message is processed in WF_DEFERRED queue


select * from applsys.aq$wf_deferred a where a.user_data.getEventKey()= ''
- notification id


2. If the message is processed successfully message will be enqueued to WF_NOTIFICATION_OUT queue, if it errored out it will be enqueued to WF_ERROR queue


select wf.user_data.event_name Event_Name, wf.user_data.event_key Event_Key,
wf.user_data.error_stack Error_Stack, wf.user_data.error_message Error_Msg
from wf_error wf where wf.user_data.event_key = '
To check what all mails have went and which all failed ?


Select from_user,to_user,notification_id, status, mail_status, begin_date
from WF_NOTIFICATIONS where status = 'OPEN';


Select from_user, to_user, notification_id, status, mail_status,begin_date,USER_KEY,ITEM_KEY,MESSAGE_TYPE,MESSAGE_NAME begin_date
from WF_NOTIFICATIONS where status = 'OPEN';




Users complain that notifications are stuck ?


Use the following query to check to see whatever the users are saying is correct


SQL> select message_type, count(1) from wf_notifications
where status='OPEN' and mail_status='MAIL' group by message_type;


E.g o/p of query -


MESSAGE_Type COUNT(1)
-------- ----------
POAPPRV 11 --- 11 mails of Po Approval not sent ---
INVTROAP 12
REQAPPRV 9
WFERROR 45 --- 45 mails have error




If Mail not received by User ?


select Name,DISPLAY_NAME,EMAIL_ADDRESS,NOTIFICATION_PREFERENCE,STATUS
from wf_users where DISPLAY_NAME=’xxx,yyy’ ;


Status – Active
Notification_preference-> Mailtext
Email Address should not be null


Notification not sent waiting to be mailed ?


SQL> select notification_id, status, mail_status, begin_date from WF_NOTIFICATIONS
where status = ‘OPEN’ and mail_status = ‘MAIL’;
To debug the notification id ?


$FND_TOP/sql
run wfmlrdbg.sql
******************************

Note: 1054215.1 - How to Check if the Workflow Mailer is Running
Note: 415516.1 - How to Check Whether Notification Mailer is Working or Not

Note: 831982.1 - 11i/R12 - A guide for troubleshoting Workflow Notification Emails - Inbound and Outbound
Note: 1012344.7 - Notifications Not Being Sent In Workflow
Note: 560472.1 - Workflow Mailers Not Sending Notifications

Please see (Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues), the same error is reported in this doc.