How to purge e-mail notifications from the Workflow queue

How to purge e-mail notifications from the Workflow queue

Some times due to large number of e-mail notifications to accumulated in the queue Workflow mailer will not start,To fix this issue we need purge the notifications from the Workflow queue.


The below outlines the steps, Please take proper backup before performing the below.

1) You need to update the notifications you do not want sent, in the WF_NOTIFICATIONS table.

2) Check the WF_NOTIFICATIONS table as below. Records where status = 'OPEN' and mail_status = 'MAIL' are notifications that will have an e-mail notification sent.

SQL> select notification_id,status,mail_status,begin_date from WF_NOTIFICATIONS where status = 'OPEN' and mail_status = 'MAIL';

3) This should show you which notifications are waiting to be e-mailed.

4) To update a notification so that it will not get e-mailed. Set the MAIL_STATUS = 'SENT'. The mailer will think the e-mail has already been sent and it will not send it again.

SQL> update WF_NOTIFICATIONS set mail_status = 'SENT' where mail_status = 'MAIL';

-> This will update all notifications waiting to be sent by the mailer.

5) Then run the script wfntfqup.sql to purge the WF_NOTIFICATION_OUT queue and rebuild it with data currently in the WF_NOTIFICATIONS table. This is what purges all notifications waiting in the queue to be sent.Only the ones where mail_status = 'MAIL' and status = 'OPEN' will be placed in the WF_NOTIFICATION_OUT queue and sent by the mailer.

SQL>sqlplus apps/apps_pwd @$FND_TOP/patch/115/sql/wfntfqup APPS APPS_PWD APPLSYS

6) Now you can start your WF Containers and then Mailer

Reference : How To Purge E-Mail Notifications From The Workflow Queue So The E-Mail Is Not Sent (Doc ID 372933.1)